Refund Policy

IELTS-IQ

Last updated: 25 September 2026

This policy forms part of our Terms of Service. It applies to every subscription and every private session bought from IELTS-IQ.

The short version

We do not give refunds. You can cancel at any time, which stops the next payment and leaves your access running to the end of the period you have paid for.

1. Subscriptions

Subscription payments are not refundable, in whole or in part, for any reason.

This is because everything you are paying for is delivered the moment your account opens: the recorded lessons, the practice material, the marking, and the live seminars running during your period. There is no part of it we hold back and deliver later, so there is no unused part to return.

You may cancel at any time. Cancelling stops the next payment. It does not refund the payment already taken, and your access runs to the end of the period you have paid for.

You are asked to agree to this at checkout, and this page is linked there and from every page of the site.

2. Part-used subscriptions

A subscription runs for the period paid for. Stopping partway through, for any reason, does not entitle you to a refund of the remaining days. You keep access until the period ends.

3. Private sessions

A private one-to-one session cancelled more than twenty-four hours before its start time is rescheduled at no charge. Inside twenty-four hours, and for a session you do not attend, the session is treated as delivered and is not rescheduled or refunded.

Sessions bought as a package expire at the end of the period stated when you bought them. Unused sessions in an expired package are not refunded, although we will normally extend a package once on request, which is the only remedy offered.

4. If we cancel a seminar

A cancelled live seminar is rescheduled. Because recorded lessons and marking continue throughout, a cancelled seminar does not entitle you to a refund.

5. Chargebacks

If you raise a chargeback with your bank or card issuer without contacting us first, your access is suspended while the dispute runs. Contact us first; in almost every case we can resolve it faster than your bank can.

6. Contact

Email hello@ielts-iq.com or message +961 79 047 308. We answer questions about this policy within two working days.

See also our Terms of Service and our Privacy Policy.